Privacy Policy

 Last updated: 12 January 2026

DeShed Dog Grooming is committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy applies to personal information collected through our website, online booking system, in-store interactions, and any other services we provide.

1. Who We Are

DeShed Dog Grooming operates as a sole trader business owned by Lilian-Rose Grace Damaso.

ABN: 30 480 959 913

Business address: 70 Elizabeth Street, Tighes Hill NSW 2297

Email: lili@deshed.com.au

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Your name

  • Email address

  • Phone number

  • Billing and payment details

  • Booking and appointment information

  • Delivery address (for physical products)

  • Information about your dog (such as name, breed or size)

  • Any information you provide via contact forms, booking systems or email enquiries

We only collect personal information that is reasonably necessary to provide our services or products.

3. How We Collect Personal Information

We collect personal information when you:

  • Submit an enquiry through our website

  • Make a booking through our online booking system

  • Purchase products through our website or via external payment platforms

  • Sign up for email updates or early access notifications

  • Contact us via email, phone or social media

  • Interact with our website, including through cookies or analytics tools

4. How We Use Your Information

We may use your personal information to:

  • Provide grooming services and fulfil bookings

  • Process payments and product orders

  • Communicate with you about appointments, enquiries or orders

  • Provide customer support

  • Improve our website, services and customer experience

  • Send transactional or service-related communications

  • Send marketing or promotional communications where permitted by law

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

5. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where reasonably necessary, including:

  • Website hosting providers

  • Online booking platforms

  • Payment processors (such as Square)

  • Delivery and postal service providers

  • Analytics and performance tools

  • Professional advisers where required by law

We do not sell or rent your personal information to third parties.

6. Payments

Payments made through our website or in person are processed via third-party payment providers. We do not store full credit card details. Payment providers handle your information in accordance with their own privacy policies.

7. Cookies & Analytics

Our website may use cookies and analytics tools to help us understand how visitors use the site and to improve functionality and performance. You can choose to disable cookies through your browser settings, however this may affect how the website functions.

8. Storage & Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information is stored securely and accessed only where necessary for business operations.

9. Accessing & Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or out of date. To do so, please contact us using the details below.

10. Marketing Communications

From time to time, we may send marketing or promotional communications. You can opt out at any time by contacting us or using the unsubscribe option included in those communications.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal requirements. The updated version will be published on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Email: lili@deshed.com.au

If you believe your privacy has been breached, you may also contact the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy is intended to provide general information only and does not constitute legal advice.